Course Description: Workplace Communication Basics

Unlock your full professional potential with Workplace Communication Basics, a compelling course designed by ProSkills.training. In today's dynamic professional landscape, stellar communication is not just a desirable trait; it's critical for success in almost every interaction, from sharing information and pitching ideas to collaborating with colleagues and building customer rapport. Strong communication skills are a hallmark of great employees.

This comprehensive programme, designed for Professional Skills for All Staff, features 16 meticulously crafted lessons across 28 insightful pages. Your learning will be reinforced through graded assessments, requiring an 80% pass mark to successfully complete the course.

What You Will Learn:

Become an expert communicator by mastering all three essential types of workplace communication:

• Verbal Communication:

  • Improve your ability to conduct better conversations, meetings, phone calls, and presentations.
  • Develop skills to speak clearly, use the right tone, and practice active listening.
  • Learn effective strategies for starting a conversation, asking productive questions (both closed and open-ended ones), and ending discussions positively.
  • Understand how to think before you talk, speak clearly, use the right tone, consider your audience, and check in with your listener.

• Written Communication:

  • Master crafting impactful business emails, instant messages, reports, and letters.
  • Understand how to write with a clear purpose – whether to inform, persuade, or convey goodwill.
  • Select the optimal communication medium for your message.
  • Tailor your writing for diverse audiences, considering their relationship with you, their perspective, and their knowledge of the topic.
  • Develop a strong writing structure using the broad-narrow-broad approach for introductions, body paragraphs, and conclusions.
  • Significantly improve your grammar, spelling, and punctuation for clear and credible messages.
  • Refine your editing and proofreading techniques to ensure impeccable written output, focusing on content first and then smaller details.

• Nonverbal Communication:

  • Gain crucial awareness of how your nonverbal cues—including facial expressions, body language, physical appearance, and actions—impact your conveyed message.
  • Learn to align these nonverbal signals with your intentions to reinforce messages, avoid misunderstandings, and forge positive interactions.

Professional Benefits of Mastering Communication:

Upon completion of this course, you will be equipped to excel in your role and drive professional growth through:

• Improved Collaboration: Facilitate easier conversations, brainstorming, and team development.
• Enhanced Team Cohesion: Ensure your team is always on the same page regarding overall goals and individual responsibilities, supported by excellent written documentation.
• High Levels of Customer Trust: Build stronger relationships by openly sharing your services and vision, actively listening to needs, and offering feedback that demonstrates interest in their success.
• Effective Employee Management: Provide clear directions, understand employee needs and concerns, and foster trust in your leadership, leading to improved performance.
• Successful Conflict Resolution: Navigate disagreements with empathy and clarity, sharing carefully constructed messages paired with appropriate verbal and nonverbal signals, transforming potential negatives into positive outcomes.

Begin your journey to becoming an expert communicator today!