Master the Art of Verbal Communication

Unlock the power of spoken communication with "Master the Art of Verbal Communication," a comprehensive ProSkills course designed to enhance your business communication skills. Effective verbal communication is a vital skill, playing a central role in bringing both people and ideas together in the workplace, from daily conference calls to important presentations. This course will guide you to become an expert speaker, listener, and all-around communicator, leaving lasting positive impressions.

What You'll Learn:

• Making a Great First Impression: Discover how to initiate engaging conversations with confidence. Learn physical cues such as a firm handshake, a friendly smile, open posture, and eliminating distractions. Master go-to conversation starters by focusing on the other person through compliments, finding common interests, discussing the environment or weather, or asking for help.
• Asking Effective Questions: Understand the strategic use of closed-ended questions for straightforward answers and controlling discussions, versus open-ended questions for opening conversations, gaining in-depth insights, and sparking spontaneous brainstorming.
• Strategies for Active Listening: Develop the crucial skill of active listening, which cultivates understanding and shows you care about the speaker's message. Learn to avoid distractions, keep an open mind, focus on the speaker, and refrain from interrupting. Practise showing engagement through nonverbal cues, brief positive prompts, summarising, paraphrasing, and asking relevant questions.
• Repairing Communication Mistakes: Address miscommunication effectively. As a speaker, learn to rectify errors by apologising, correcting, clarifying, and repeating the right message. As a listener, master clarification by admitting confusion, asking precise questions, and summarising your understanding to confirm you're on the same page.
• Ending Conversations Positively: Gracefully conclude discussions by picking the right moment, summarising the talk, offering compelling reasons for departure, expressing appreciation, and suggesting future meetings to leave a positive final impression.
• Becoming an Expert Communicator: Integrate the four foundations of excellent communication: being in the moment, maintaining an open mind, a positive attitude, and mindfulness of nonverbal cues. Learn to consistently focus on your communication partner, tailoring your message and engaging them with insightful follow-up questions and concise, specific responses.

Benefits: By mastering these skills, you will improve your workplace performance, build quality professional relationships, reduce mistakes, resolve challenging situations, and negotiate effectively. This course provides practical strategies to transform your communication skills from good to great.

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